Patient Rights

Every individual has the right of access to health services without any discrimination on the basis of caste /color/creed, religion, nationality, disease (HIV / AIDS), or sexual orientation (Homosexuals / Lesbians)

The right to quality care and treatment is consistent with available resources and generally accepted standards.

The right to considerate and respectful care, with recognition of personal dignity and the right to express spiritual and cultural beliefs provided they do not interfere with others' privacy and hospital operations. These Psychosocial, Cultural, and Spiritual Values will be given the required consideration by the hospital.

The right to care and treatment in a safe and secure environment. Patients have a right to be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation from physicians, staff, visitors, other patients, or family members.

The right of the patient to confidentiality will be honored, within the limits of the law. This includes:

• Patient’s location, identity, and medical record and apply to the sharing of information within the hospital with outside sources.
• The right to expect all communications and records pertaining to his/her health care to be treated as confidential.
• His/her written permission shall be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.

Patients may refuse treatment to the extent permitted by law. When refusal of treatment by a patient or patient’s legal representative prevents the provision of appropriate care in accordance with professional standards, our relationship with Patients may be terminated upon reasonable notice. And the likely results and risks in doing so must be informed to the patient in a proper channel.

Prior Consent (expressed / informed – as applicable) will be obtained from every patient / his guardian or next of kin before examination of private parts, starting the proposed treatment or procedure surgical/nonsurgical, transfusion of blood/blood products, anesthesia. High-risk treatment such as chemotherapy or for participation in a clinical research program after full information/education of the patient in the language he/she can understand.

The right to be advised if the facility proposes to engage in or perform research associated with their care or treatment. The patient has the right to refuse to participate in any research projects. Patient’s participation in clinical trials or in the gathering of data for research purposes is voluntary. Written informed consent must be obtained from the patient before participation.

Patients and their family members have a right to register a complaint or grievance regarding services or quality of care received. If a complaint or grievance arises about any aspect of patient care at Shija Hospitals, patients are urged to let the management know so that they can resolve it promptly. This reporting will in no way negatively impact future care. We consider patient comments opportunities for us to improve care and service. They have a right to be informed about the hospital's policies and procedures for the initiation, review, and resolution of patient complaints.

To address complaints, the patient may:

• Speak to the concerned consultant or nurse
• Speak to the associate of the department where the concern arose

The estimated cost of various options before starting the treatment and during the treatment whenever the situation changes. The patient will also be provided with a copy of the case records (on demand) and an itemized bill with an explanation of all the charges.

The patient has the right to access his/her records. He/she has the right to inspect and request a copy of their medical information.

The right to quality care and treatment is consistent with available resources and generally accepted standards.

The patient has the right to expect a reasonably healthy environment so far as the hospital practices and environment are concerned.

All patients approaching the hospital for treatment will be provided with full and accurate information by the hospital about –

• The facilities and services (including the specialists) available, or outsourced
• Name / professional status of the doctor in charge / other staff involved in the care.
• Patient’s illness, investigations required diagnosis, treatment options, and the risks/benefits/treatment, the appropriate alternatives, and changes of recovery.

The patient has the right to be educated, by the practitioners responsible for coordinating and providing care, complete and current information about the medication how and when to take and the possible side effects / and the chances of recovery

Emergency life-saving treatment will not be refused by any patient regardless of the paying capacity of the patient. Patients have the right to access to availed free services offered by Shija Hospital like Smile Train, Cataract Surgery

The patients are given full information / educated related to his / her treatments, conditions, and facilities in the language understood by them.

Patients have the right to request a second opinion about their diagnosis or treatment plan or to change physicians during the course of their illness.

• Knowing and understanding your rights and responsibilities and exercising them responsibly
• Providing accurate, complete, and relevant information to the doctor about your present health, past illnesses, any allergies, and any other relevant details
• Enquiring about the estimated cost of treatment before starting the treatment at any stage when the course takes an unexpected turn and paying the bills in time
• Choosing the class of patient accommodation as per your paying capacity and know the conditions of your Medical Insurance Policy and inform the hospital about it at the time of admission
• Making decisions after full information and accepting their consequences
• Following the advice of the doctor primarily responsible for the care
• Respecting the rights of other patients, hospital staff, and management
• Protecting the hospital environment and not polluting it
• Following the hospital rules and regulations