Shija Hospitals & Research Institute Pvt. Ltd.

• PATIENT RIGHTS

1. 1. Quality Medical Care
2. 2. Continuity & choice of care
3. 3. Informed consent
4. 4. Refuse medication, investigation or treatment
5. 5. Respect & dignity
6. 6. Grievance redressal
7. 7. Privacy & Confidentiality
8. 8. Access clinical records
9. 9. Personal safety & security
10. 10. Know the expected cost of treatment
11. 11. Know hospital rules & regulations
12. 12. Follow their spiritual & cultural beliefs
13. 13. Know the identity of service or care providers
14. 14. Information & education about their health care needs
15. 15. Consult a specialist or take a second opinion
16. 16. Be involved in a decision that affects his/her care, services & treatment
17. 17. Healthy environment
18. 18. Access free treatment facilities offered by the hospital
19. 19. To be taught in a language understood by the patient.

• PATIENT RESPONSIBILITIES

1. 1. Maintain silence.
2. 2. Pay the bill on time.
3. 3. Follow the treatment plan.
4. 4. Keep the environment clean.
5. 5. Follow the rules & regulations of the hospitals.
6. 6. Respect the hospital staff, other patients & visitors.
7. 7. Be on time in case of appointment & inform well in advance in case of cancellation or rescheduling.
8. 8. Ask the doctor if you have any doubt.
9. 9. Communication with the health care providers if your condition becomes worse.
10. 10.Provide complete & accurate information of the personal including illness, mode of payment, health insurance, empanelment, or other relevant information.